Ústí nad Labem regional office

Out-of-Prague offices of CNB departments, specifically the Ústí nad Labem Operational Division of the Cash and Payments Department and the Ústí nad Labem Distribution Inspection Unit of the Retail Distribution On-Site Supervision Division, which carries on selected supervisory activities of the Financial Market Supervision Department II, are located at the Ústí nad Labem regional office.

The Ústí nad Labem Operational Division and the Distribution Inspection Unit are located in the CNB building in Ústí nad Labem at the following address:
Klášterní 3301/11
401 22 Ústí nad Labem

Postal address:
Na Příkopě 28
115 03 Praha 1
tel.: 224 411 111
fax.: 224 412 404

Ústí nad Labem Operational Division of the Cash and Payments Department

Teller service for CNB clients and for public
Monday to Friday: 7.30 a.m. – 11.30 a.m, 12.30 p.m. – 2.00 p.m.

Opening hours
Monday to Friday: 7.30 a.m. – 2.00 p.m.

tel.: 472 709 201

We wish to inform our clients and the public that the CNB’s cash office in Ústí nad Labem will be permanently closed from 1 November 2024.

Services for clients

From 1 November 2024, clients will be able to deposit and withdraw banknotes and coins, including foreign currency, at the CNB’s branches in Prague and Hradec Králové or, in the Moravia region, at its branches in Brno and Ostrava.

The CNB will continue to provide non-cash services to its clients at its Ústí nad Labem branch until the end of 2026. After this date, it will communicate with clients and handle their requests almost entirely via a web interface, enhancing and expediting cash-less services across all regions.

Services for the public

The exchange of damaged banknotes and coins will continue to be available at the cash desks of commercial banks, which are required by law to provide this service. In the case of the exchange of invalid banknotes, the public can use the CNB’s services in Prague, Brno, Ostrava and Hradec Králové. They can either visit the relevant branch in person or send the invalid banknotes by post.

Responsible for

  • managing money reserves performing cash services
  • selling commemorative coins and numismatic material to the CNB’s contractual partners
  • providing compensation for damaged banknotes and coins and exchanging invalid and worn out banknotes and coins
  • executing payments
  • maintaining accounts of the state budget and other clients and state financial assets and liabilities accounts, including cash operations on those accounts
  • receiving submissions from natural persons

Ústí nad Labem Distribution Inspection Unit of the Retail Distribution On-Site Supervision Division

Responsible for

  • performing on-site supervision of investment intermediaries and their tied agents, independent intermediaries of supplementary pension savings and their tied agents, insurance intermediaries, policyholders offering the possibility of becoming insured, independent consumer credit intermediaries and their tied agents, foreign intermediaries of consumer credit for house purchase and accredited persons