Contacts

The Czech National Bank assumes that submissions will be dealt with usually within 30 days of receipt unless the law provides otherwise. The Czech National Bank does not deal with anonymous submissions, repeated submissions and other non-standard submissions, e.g. those which have incomprehensible or confused content, contain vulgar expressions or are sent for information only.

• Complaints concerning financial institutions
  I have a problem with a financial institution operating in the Czech Republic and I want information on how to resolve it.
• Enquiries, suggestions and notifications
  I want to send an enquiry, suggestion or notification concerning the responsibilities of the Czech National Bank.
• Professional queries
  I have a query regarding the interpretation of unclear legal provisions regulating the financial market or a query significant for the performance of activities supervised by the Czech National Bank.
• Queries concerning financial innovation
  I have a query concerning financial innovation.

The CNB does not reply to submissions sent “for your information”, anonymous submissions, repeated submissions or to any other non-standard written submissions – for example, those containing vulgar expressions, those which are illegible or those which have confused or incomprehensible content.

Forms

• Form for submitting enquiries, suggestions, notifications or complaints in electronic form

Green line
tel.: +420 800 160 170

The CNB Green Line provides information on selected topics within the fields of competence of the Czech National Bank. The line is operated around the clock (24/7).

CNB Visitor Centre – Prague
location:
Na Příkopě 28
Prague 1
infoNC@cnb.cz

CNB Visitor Centre – Brno
location:
Rooseveltova 575/18
601 10 Brno
infoNC@cnb.cz

Requests for more details about organising visits to the exhibitions which cannot be found at www address exhibitions.

CNB Special Library
location:
Senovážné náměstí 866/29
Prague 1
lib@cnb.cz

Questions relating to the collections and services of the CNB special library, including book reservations and loan extensions.

CNB Archive
archiv@cnb.cz

• Application form for professional regulatory queries
• The Czech National Bank’s approach to providing answers to professional queries on financial market regulation
• Form for submitting specialised FinTech related queries
• Frequently asked questions about the purpose and operation of the FinTech contact point

monestat@cnb.cz

Requests for information regarding the money and banking statistics of the Czech Republic which cannot be found at the CNB website.

iban.info@cnb.cz

Queries regarding the use of the International Bank Account Number IBAN for payments.

cru.svyp@cnb.cz

Queries from CCR participants or their clients recorded in the CCR.

csirt@cnb.cz

You can use this address to report technical vulnerabilities of the Czech National Bank’s information systems.

web@cnb.cz

You can use this address to report technical issues with displaying the content of the Czech National Bank website.