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CNB > About the CNB > Communication with the public

Communication with the public

The Czech National Bank provides the public with information about facts, figures and decisions arising in the course of its activities, and information which it is required to provide by law. The website (www.cnb.cz) is the CNB’s primary communication channel. In addition to numerous regular and irregular publications published by the CNB, the Special Library, which is open to the public, and the Exhibition, with its permanent exhibition “People and Money”, are also rich sources of information.

Dealing with individuals’ and legal entities’ submissions relating to the CNB’s activities is an important part of our communication with the public.

A submission means:

  1. an enquiry expressing a personal initiative motivated by an effort to receive an explanation of matters relating to the CNB’s activities;
  2. an initiative offering a solution to a matter falling within the CNB’s responsibilities; 
  3. a notification by the public drawing attention to the conduct of a regulated or supervised entity; 
  4. a request for the CNB’s legal opinion on a matter of law or a request for an interpretation of a concept of law relating to the CNB’s activities; 
  5. a complaint under Article 175 of the Administrative Procedure Code (Act No. 500/2004 Coll., the Administrative Procedure Code, as amended by Act No. 413/2005 Coll.);
  6. other complaints and reports expressing initiatives by which persons seek protection of their interests or draw attention to certain shortcomings or defects in the activities of the CNB or its organisational units and employees; 
  7. a petition representing the exercising of the right of persons, individually or jointly, to turn to the Bank, by law, with requests, suggestions and complaints in matters of public or any other common interest which fall within the CNB’s responsibilities.

Applications for information under Act No. 106/1999 Coll., on Freedom of Information, as amended, form a special category of submissions (the procedure and application form for which can be found in the text below).

Dealing with submissions in the Czech National Bank

The CNB accepts submissions relating to its activities in writing, electronically, by fax or by telephone, except for complaints and petitions, which must always be in writing. Submissions are generally dealt with in the form in which they were submitted. Written submissions are dealt with within 30 days of delivery. Complaints under Article 175 of the Administrative Procedure Code are dealt with within the statutory time limit of 60 days.

The CNB does not reply to submissions sent “for your information”, anonymous submissions, repeated submissions or to any other non-standard written submissions – for example, those containing vulgar expressions, those which are illegible or those which have confused or incomprehensible content.

Electronic form for submitting enquiries, suggestions, notifications or requests for the CNB’s opinion.

Provision of information by the Czech National Bank under Act No. 106/1999 Coll., on Freedom of Information

Under this Act, the CNB provides information relating to its responsibilities, doing so within the meaning of Article 2(1) of the Act. Applications must be delivered to the CNB in writing (by post, electronic mail or fax or in person via the mailing office at CNB headquarters or branches). They must contain the particulars stipulated by the Act (see the electronic form below).

Applications may be submitted by individuals or legal entities. The time limit for dealing with an application is 15 days of delivery thereof, unless the law stipulates otherwise. If the CNB turns down an application for information, it will issue the decision to do so within the statutory time limit. This decision is delivered into the hands of the applicant. The applicant may file an appeal against the refusal of the application within 15 days of delivery thereof. The CNB Bank Board will decide on such appeals within 15 days of the submission thereof. The applicant may also file a complaint against the procedure for dealing with the application for information within 30 days of delivery of the notification or after the time limit for the provision of information under the Act has expired.

Information about the CNB within the meaning of Articles 5(1) and (2) of Act No. 106/1999 Coll., on Freedom of Information, as amended, in the structure laid down in Decree No. 442/2006 Coll.

Act No. 106/1999 Coll., on Freedom of Information, as amended (external link)


The responsibilities of the Ombudsman within the scope laid down in Act No. 349/1999 Coll., on the Ombudsman, also apply to the Czech National Bank in cases where the Czech National Bank acts as an administrative authority in administrative proceedings (Act No. 500/2004 Coll., the Administrative Code, as amended by Act No. 413/2005 Coll.) and where the Ombudsman turns to the Czech National Bank with requests initiated by individuals or legal entities.

The responsibilities of the Ombudsman do not apply to activities where the Czech National Bank does not act as an administrative authority.

The Czech National Bank has created conditions and put in place internal procedures for its relations with the Ombudsman and for meeting his requests

Contacts for the Communications Division, General Secretariat:

Green Line (toll-free): +420 800 160 170

E-mail: podatelna@cnb.cz

Postal address:

Czech National Bank
General Secretariat, Communications Division
Na Příkopě 28
115 03 Prague 1
fax: +420 224 412 179